Our Service Pledge - treating clients fairly
Insurance Watch offers the highest service
It is the aim of Insurance Watch to provide our customers, whether a corporate body or a private individual, with a service of the highest quality and sophistication, whilst still remaining able to conduct business in a friendly and reassuring manner that does not intimidate.
With the resources available to Insurance Watch and our independence of any insurance company, customers can be assured that their insurance affairs are being catered for by a company with experience and a proven track record of providing the highest standards of service.
In order to accomplish our objectives, Insurance Watch has a highly motivated team to assist customers to first select the most suitable insurance cover and then to manage this as your circumstances and needs change.
The purpose of this approach is to ensure that our customers benefit from a long term approach to insurance protection and the peace of mind that this inevitably provides. By reviewing what their customers want to achieve and ensuring that the maximum benefit is attained with the minimum of cost and administration to the customer, Insurance Watch is able to provide their customers with a comprehensive and detailed understanding of the costs associated with their insurance protection.
By providing these 'back-room' recommendations, customers have gained full confidence, knowing that the best solution is made available to them by Insurance Watch's careful and considered approach.
Insurance Watch has a proven track record with customers that have seen their insurance protection and its value for money maintained over the years, who now have greater confidence in the future. Other customers have preferred to choose a minimum level of insurance cover to better suit their needs whilst in some cases reducing their costs.
One of the main objectives set by Insurance Watch is to deliver fast and accurate insurance advice, whilst offering competitive products from the market's most respected insurers. Part of this is achieved through the effective use of specialist IT systems to give access to the market best products and services and their bang-up-to-date prices and premiums.
With Insurance Watch's professional and friendly staff, and its sophisticated technology, more and more customers are finding that they are receiving a truly unique service.
What sets Insurance Watch aside from the traditional advisor/broker are the results, provided by the innovative approach, and the confidence provided by the level of care and attention to detail with which business is conducted.
Company Culture
How Insurance Watch works as part of your team
The success of Insurance Watch rests on more than locating and placing insurance. An essential part of the service is our philosophy of teamwork. Our friendly staff make it their business to understand our customers' business, plus they have a detailed knowledge of the UK insurance industry, kept up to date by on-going training.
Their brief is to consider themselves part of your team. First, we understand your needs. Then we ask the right questions. Only then do we start the selection of insurance cover. That way we can be sure that our customers get the solution tailored to their needs.
We maintain a carefully selected panel of insurers to ensure that they offer best value for money and financial stability and that they meet our high standards of customer care. Instead of swamping you with lots of quotations and paperwork, leaving you to do the time-consuming weeding out, we do it for you. All you do is choose from the final choice of two or three of our recommendations.
Once your choice of policy or policies is made, Insurance Watch will take a pro-active approach, monitoring progress with you to ensure that your needs continue to be met.
A continuing commitment to customers
At Insurance Watch, each of our customers is a continuing commitment. With our unusual combination of insurance expertise, local knowledge and influence with our panel of insurers, Insurance Watch offers a carefully chosen selection of personal and commercial insurance policies that we consider second to none. We intend to keep it that way.